Refund policy

ROYAL ROKA – Return & Refund Policy

At ROYAL ROKA, we sell lifestyle products including watches, wallets, women's bags, men's bags, perfumes, accessories, and other trendy lifestyle products. We want every customer to have a smooth and satisfactory shopping experience.

Please read the following Return & Refund Policy before placing your order.

1. Return Period

We accept eligible return requests within 7 days from the date of delivery.

To be eligible for a return, the product must:

  • Be unused and unworn.

  • Be in its original condition.

  • Have the original packaging, tags, and accessories.

  • Not be damaged, altered, washed, or modified by the customer.

  • Be returned with the applicable order/invoice details.

Returns requested after 7 days of delivery may not be accepted.

2. Damaged, Defective, or Wrong Product

If you receive a product that is damaged, defective, incorrect, or incomplete, please contact us within 48 hours of delivery.

Please provide:

  • Order number.

  • Clear photos of the product.

  • Photos/video of the package and shipping label.

  • A description of the problem.

After verification, ROYAL ROKA may provide a replacement, exchange, or refund.

We recommend recording an unboxing video when opening your package, especially for damaged, incorrect, or missing-item claims. This can help us verify the issue quickly.

3. Non-Returnable Products

The following products may not be eligible for return or refund:

  • Opened or used perfumes/fragrances.

  • Personal-use or hygiene-related products.

  • Customized or personalized products.

  • Products specifically marked as non-returnable on the product page.

  • Products that have been used, worn, washed, altered, or damaged by the customer.

  • Products returned without original packaging, tags, or accessories.

If a non-returnable product arrives damaged or defective, please contact us within 48 hours so that we can investigate the issue.

4. Change of Mind

Returns due to change of mind, personal preference, or ordering the wrong color/size may be accepted only if the product is unused and meets all return conditions.

Applicable return shipping charges may be paid by the customer or deducted from the refund.

5. Return Shipping

If ROYAL ROKA sends a wrong, damaged, defective, or incomplete product, the applicable return shipping cost will be handled by ROYAL ROKA after verification.

For customer-requested returns, the customer may be responsible for return shipping charges.

6. Refund Eligibility

A refund may be provided when:

  • An eligible returned product is approved after inspection.

  • The product received was damaged or defective.

  • The wrong product was delivered.

  • An item was missing from the order.

  • An order was cancelled before dispatch and payment had already been made.

The final refund decision will be made after verification of the returned product and claim.

7. Refund Method

Approved refunds may be processed through:

  • Original payment method;

  • Bank account or UPI; or

  • Another suitable electronic payment method.

For Cash on Delivery (COD) orders, approved refunds will generally be processed through bank transfer or UPI. Cash refunds will not normally be provided.

8. Refund Processing Time

After the returned product is received and inspected, an approved refund will generally be initiated within 5–10 business days.

The time required for the refund to appear in your bank account, UPI, card, or other payment method may vary depending on the relevant bank or payment provider.

9. Refund Deductions

Where applicable, the following may be deducted from the refund:

  • Return shipping charges for customer-requested returns.

  • Charges for missing accessories or packaging.

  • Costs associated with customer-caused damage or use.

  • Other applicable charges communicated to the customer.

For verified wrong, damaged, or defective products caused by ROYAL ROKA, such deductions will not normally apply.

10. Exchange

Eligible products may be exchanged subject to availability.

If the requested replacement is unavailable, ROYAL ROKA may offer a refund or another suitable resolution.

11. Order Cancellation

Orders can be cancelled before dispatch by contacting us as soon as possible.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may follow the applicable return process after delivery.

12. Return & Refund Process

To request a return or refund, contact us with:

Order Number:
Customer Name:
Registered Mobile Number:
Reason for Return/Refund:
Photos/Videos, if applicable:

Please do not send any product back without receiving return instructions from ROYAL ROKA.

13. Return Rejection

ROYAL ROKA reserves the right to reject a return or refund if:

  • The return request is submitted after the applicable return period.

  • The product has been used or damaged by the customer.

  • The product has been altered or modified.

  • Original packaging, tags, or accessories are missing.

  • The returned product does not match the product originally shipped.

  • The product is specifically marked as non-returnable.

  • The return does not meet the conditions of this policy.

14. Contact Us

For any return, refund, or exchange assistance, please contact:

ROYAL ROKA
Email: royalroka580@gmail.com
Phone/WhatsApp: 7014994808
Address: Khairthal, Rajasthan, India

We reserve the right to update or modify this Return & Refund Policy when necessary. Any changes will be published on this page.

Thank you for shopping with ROYAL ROKA.